How to Order
HOW TO ORDER...
Placing an order at Cloud 9 Kreations is as easy as 1,2,3. Please be sure to read all the way down this page or you may NOT receive your download link!!! ****Should this happen see item #4 below****
Find the items you want, add them to your shopping cart, then checkout.
1. CREATE A USER ACCOUNT. Create a User ID and Password and add your shipping information. Stored on our servor, when you return for future visits, your information will be easily accessed and checkout will be a breeze.
2. PAY USING PAYPAL ONLY. You will be redirected to Paypal. CHOOSE the payment option of Paypal - INSTANT Payment at checkout. Be sure when finished to click the ~*~*~*CLICK HERE FOR YOUR DOWNLOADS ~*~*~ See example below.
Failure to click on this link will not send your download links to your email account.
3. You do NOT have to join Paypal in order to purchase items. You can use your credit card at Paypal without opening an account.
4. ***If you have not received your download link within 15 mins. it means Paypal did NOT send the bounce back to the site to notify it that payment had been received. This is Paypal's fault and NOT the websites. If you have waited the required 15 mins, please email REBELSHER1@AOL.COM and your order will be manually processed once payment has been verified. Normally this can be done immediately, but sometimes due to unforseen circumstances there will be a delay in opening your email and therefore a delay in manually processing the order. Orders received after 10pm Pacific time, may not be processed until after 10am Pacific Time. I have to sleep sometime. :) My apologies if you have a delay. *****
You MUST pay with money in your account or a credit card. Echecks will NOT work with INSTANT DOWNLOADS. If you pay with an echeck it will be between 3-7 days before your downloads will be available.
3. CHECK YOUR EMAIL. Once your payment has been verified, you will receive an order confirmation notice which includes the download link(s) to your printable(s). Download and have fun. You MUST download your items purchased within 3 days or the link will become invalid.
WHAT IF I DON'T RECEIVE THE CONFIRMATION NOTICE IMMEDIATELY?
Due to Internet problems and timing out, it is possible the confirmation notice may be delayed. If this happens, return to the Cloud 9 Kreations website and login (top left screen). Click on YOUR ACCOUNT and check YOUR ORDER HISTORY. Find the appropriate order number and click on it to view the order in question.
If the order says PROCESSING , you will find the DOWNLOAD link to your collage sheet(s). If, however, it says PENDING, your order has not been approved yet. Give it a few minutes and check again.
If you have any problems ordering, receiving your order or have any questions, please contact us at firstname.lastname@example.org and we'll get back to you as soon as possible.